Client Support

To streamline all updates and help our clients with managing support requests we've created an account with Freshbooks.com. This website will allow all of our clients to have their own login information so that they will be able to submit a support ticket for any and all work that is needed on their site.

We will be e-mailing the login information to our clients as we begin to work with them, however for past and current clients your login information will be e-mailed to you throughout August-September. If you have any questions/concerns please don't hesitate to contact us.

To login to your client account please go to https://mindseyewebdesign.freshbooks.com/

If you have not received your login information, or if you've forgotten your username/password then please e-mail info@mindseyewebdesign.net and let us know what it is that we can help you with.

Support Tool Directions

SUPPORT PAGE

  • Click “new ticket”
  • Add a subject like “new page” or “change navigation”
  • Select a department
    • Content Mangement - updating content, moving around pictures, etc.
    • Flash Development - adding a new flash banner, or updating one you already have
    • Graphic Design - update your look, logos, or any other misc. graphic work
    • PHP MySQL - updating your custom admin tool, or just making a new application
    • Web Development - new pages, updating navigation
  • Select the priority, please do not everybody put "High" no matter if it is low or high priority it will get taken care of ASAP, high priority should only be urgent things like, your site is acting weird, or people are having trouble opening your website, etc.
  • Put details about what needs to be done, if you have a word document that you need to send us with new content then see the DOCUMENTS PAGE information below.
  • Then just hit submit

HOME PAGE
You will notice that on your home page it will show you when I update or complete your support tickets and it should automatically e-mail you when the tickets have been closed. Feel free to update your profile on the right side of the home page.

PROJECTS PAGE
This page will show you how much time is spent on your project or updating your website.

DOCUMENTS PAGE
If you have an attachment (jpg, doc, pdf, xls) that you need to send us then follow the directions below:

  • Click on the Your Company folder name
    • If you don't see a folder with your company name then select "new folder"
    • Name the folder whatever your website or company is called.
  • Click “upload file”
  • Click “browse” and you find the file on your computer
    • Give it a “document name" such as new store picture or content for home page
  • Select either “Save” or “Save & Add Another”